What are common tax advisory FAQs clients ask?
This article presents a curated list of frequently asked questions clients raise about tax advisory services, with concise answers and recommended next steps agents can take to assist or escalate appropriately.
Overview
Clients frequently ask about filing deadlines, allowable deductions, residency and nexus rules, VAT/GST registration, payroll taxes, transfer pricing, and the scope of our advisory services. Agents should be prepared to provide general guidance, capture facts, and refer technical questions to tax professionals.
Top FAQs and Agent Responses
- Q: When is my corporate tax return due?
A: Corporate tax filing dates vary by jurisdiction. Ask the client for their country of residence and fiscal year-end, then consult the Tax Calendar. If close to a deadline, escalate as urgent.
- Q: What expenses are tax deductible?
A: Deductibility depends on jurisdiction-specific rules and the nature of expenses. Request financial records and billable expense details, then route to a tax advisor for a definitive determination.
- Q: Do I need to register for VAT/GST?
A: VAT/GST registration thresholds and rules differ by country. Capture annual turnover and activities, then schedule a VAT compliance review.
- Q: How does cross-border income get taxed?
A: Taxation depends on source rules, tax treaties, and permanent establishment considerations. Collect full facts and escalate to our International Tax team.
- Q: What is transfer pricing documentation?
A: Transfer pricing documentation substantiates intercompany pricing. Ask for intercompany agreements and financials and route to TP specialists for compliance advice.
- Q: How do payroll taxes and employer contributions work?
A: Rules vary widely; request payroll summaries and jurisdiction and consult payroll tax specialists. Offer payroll compliance service if needed.
- Q: Can you represent me in a tax dispute?
A: Yes, subject to engagement letter and potential retainer. Request the audit or dispute notice and escalate to the audit team.
- Q: What documentation do I need for tax planning?
A: At minimum, prior returns, financial statements, and organizational structure. Provide the client with our tax planning document checklist.
Agent Next Steps and Scripts
- Capture Facts: Use the client intake template to record jurisdiction, fiscal year, revenue, and specific questions.
- Provide General Guidance Only: Agents may offer non-specific, general information. For technical advice, escalate to a tax advisor.
- Schedule Consultation: Offer to book a meeting with the appropriate specialist and provide document checklist for preparatory submission.
Important Notes/Warnings
⚠️ No Formal Advice: Unless the client has an executed engagement letter and is working with a licensed advisor, agents must not provide formal tax opinions.
💡 Tip: Use standardized scripts for common FAQs to ensure consistency and compliance.
Troubleshooting Tips
| FAQ | Agent Action |
|---|---|
| Uncertain filing deadline | Confirm jurisdiction and fiscal year-end; check Tax Calendar and advise client immediately. Escalate urgent deadlines. |
| Client requests retrospective advice | Gather full historical documents and escalate to tax specialist for analysis of potential penalties or voluntary disclosures. |
| Conflicting client information | Request supporting documents and schedule a fact-finding call. Document discrepancies in the matter notes. |